Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Use our appointment request form, Monday to Friday from 8am. We will respond within 4 hours during opening times
- Phone us on 020 7370 2643 / 0207 373 0140, Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- Use our appointment request form, Monday to Friday 8am to 6pm. We will respond within 4 hours during opening times
- Phone us on 020 7370 2643 / 0207 373 0140, Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
- Patients can book appointments up to 2 weeks in advance using our online booking system – SystmOnline
SystmOnline
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-urgent advice: Notice
Our Nurse Prescriber is available on Tuesdays, Thursdays, and Fridays. She can provide advice on immunisations, cervical screenings, manage chronic diseases, and treat minor ailments
Our healthcare team comprises a wide range of professionals.
For day to day appointments you might be seen by either a nurse or a doctor depending on the nature of the problem. Our practice nurse team are specially trained to assess and treat a wide range of health conditions meaning that it will not always be necessary to see a doctor.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using the GP online system – SystmOnline
SystmOnline
- Phone us on 020 7370 2643 / 0207 373 0140, Monday to Friday from 8am to 6.30pm
- Visit the surgery and let us know at Reception
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
If you need a home visit please contact the surgery before 10.30am and give one of our receptionists details to enable the doctor to judge whether a home visit is appropriate and the urgency of your needs. Home visits will be directed to your own GP where possible.
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you.
Out of Hours
If you have an urgent health problem which cannot wait until the surgery is open contact 020 8969 0808 or please call 111.