Emergency prescription request are request for medication which you need within 24 hours to prevent you becoming severely unwell. Emergency medications include; epileptic medication, insulin, inhalers for lung conditions, emergency contraception and Epipen for anaphylaxis.
Emergency prescription requests are not requests for medication which have been ordered late. You should allow 48 working hours for routine repeat prescription requests. Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.
How to order a non-repeat prescription
If you have an ongoing problem and would like another prescription of a medication previously prescribed to you by the doctor you may request another script. Please let us know the reason for your request and a contact number, in order for the doctor to review your request. Non-repeat medication request will take over 48 working hours to process and the doctor may wish to speak with you.
Why does it take 48 hours to process a repeat prescription request?
At The Surgery over *** prescriptions are requested every day. Our prescription clerk has to check your medical records to ensure that your medication request is on your repeat prescription, then print it and give it to your doctor. Between clinics, your doctor will double check the medication to ensure that it is still appropriate for you. Then one of our admin team will file your prescription ready for collection.
Delays may occur if your medication request is not on your repeat prescription or if your medication request is different from what your doctor has prescribed for you or if your doctor wished to change your medication.